Expires 2 weeks from now
IT Engineer
full-time
| Senior
Kano State
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Job Summary
Provide frontline technical support for laptops, desktops, printers, scanners, and ERP systems to ensure minimal downtime and uninterrupted business operations.
Job Details
- Install, configure, and maintain end-user devices, including OS, deployment, system upgrades, and hardware troubleshooting.
- Diagnose and resolve software, login, and Active Directory access issues.
- Support network and shared printers, including driver configuration and scan-to-email/folder troubleshooting.
- Provide first-line ERP support, resolving user access issues and transaction error while escalating system bugs when necessary (SAP and other Business Applications)
- Manage user accounts, permissions, and email configuration (Google environment).
- Log and resolve incidents through a helpdesk system, ensuring SLA compliance and user satisfaction.
- Troubleshoot basic network connectivity issues including LAN, Wi-Fi, DNS, and VPN access
Requirements
- Bachelor’s degree or HND in Computer Science, Information Technology, Computer Engineering, or a related field.
- 2 – 5 year’s experience in end-user technical support
- CompTIA A+
- Microsoft Certified Modern Desktop Administrator and Google Platforms.
- ITIL Foundation (For service management environments)
- Strong troubleshooting skills for laptops, desktops, printers, and scanners.
- Hands-on experience with Windows OS installation, configuration, and maintenance.
- Experience managing user accounts in Active Directory
- Basic understanding of networking (LAN, Wi-Fi, DNS, VPN)
About Company
Seven-Up Bottling Company Limited
Just like Nigeria, the entity SevenUp Bottling Company was conceived in 1959 by a great visionary named Mohammed El-Khalil and began operations as a soft drink bottling company. As a company, we have since achieved great success in the soft drink and bottling industries since beginning operations on October 1st of, 1960. As one of the longest-standing businesses in Nigeria, we have proudly contributed to job creation and partnered with many Nigerian suppliers and establishments. We also currently have nine plants across the country. SBC has a wide offering of sugar-sweetened and sugar-free non-alcoholic beverages. We can also boast of having Nigerian favourites like Pepsi, Seven-Up, Mirinda, Mountain Dew, and Teem in several variants and line extensions in our portfolio. Our history also contains iconic marketing campaigns such as ‘Fido Dido,’ ‘The Three Orange Men,’ and ‘The Pepsi Long Throat’ campaign. We are fueled by the need to ‘refresh and inspire a youthful lifestyle’ and our mission is guided by principles like hard work, determination, integrity, honesty, sustainability, fun, and refreshment. That’s why our brands champion and complement the music scene, sports, and the all-around ‘good life.’